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Pure Cotton Tops

Cancellation requests will be accepted strictly within 24 hours of placing the Order. Kindly call / mail us to cancel your order. Returns Not all products are eligible for returns. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair. Please make it a point to understand which products are eligible for returns before purchasing. Returns are accepted ONLY in cases of manufacturing defects. If you encounter such an issue, please email us a photo of the damaged product within two days of delivery. The item must be shipped back to us within seven days of delivery. Once we receive the merchandise, depending on your request you will either receive new piece for same item OR refund. Kindly return the item to us, as we do not have a reverse pickup facility. We will reimburse your courier charges. Exchange Only one exchange per order is permitted. Exchanges are accepted if the customer wishes to exchange their dress for a different one of similar or higher value. Please note that free shipping is not provided for exchanged items. The original product must be returned at the customer's expense. Our “Exchange & Return” policy is valid for seven days from the date you receive the item. If this period has passed, we regret that we cannot offer a refund or exchange. To qualify for a return or exchange, the item must be unused, unwashed, and in its original condition as received, including its original packaging. Refund Refunds (if applicable) Once we receive and inspect your returned item, we will notify you via email or WhatsApp regarding its status. You will be informed whether your refund has been approved or rejected. If approved, the refund will be processed, and the credited amount will be applied within five banking days. To expedite the process, we kindly request customers to share their Paytm or Google Pay details. Late or Missing Refunds (if applicable) If you have not received your refund, please check with your bank or credit card provider for an update on the status. This will assist us in processing the refund in case of any delays. If you have already checked and still haven’t received the refund, please contact us for further assistance. Email: ssahay24@yahoo.com Whatsapp: 8700759250

Contact us :

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Whats app: 8700759250

Email: ssahay24@yahoo.com

Sumukha Crafts

  Exchange & Returns

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